Returns Policy
At ZelsuJewels, we aim to make returns and refunds hassle-free.
Return and Refund Window:
Our return policy is valid for 7 days from the date of delivery.
To request a refund, contact us within 7 days post-delivery at hello@zelsujewels.com.
Unfortunately, we cannot offer refunds or exchanges after 7 days from delivery.
Exceptions:
Customized or personalized orders, including engraved jewellery, are non-returnable and non-exchangeable as they are made to order.
Return Eligibility:
Items must be unused, in their original condition, and in the original packaging to qualify for a return.
Refund Process:
Once we receive and inspect your returned item, we will notify you via email.
Approved refunds will be processed and credited to your original method of payment within one to two days.
Late or Missing Refunds:
If you haven’t received your refund, first check your bank account again.
Then contact your credit card company and bank as processing times may vary.
If you’ve done all of this and still haven’t received your refund, please contact us at hello@zelsujewels.com.
Exchanges:
We only replace items if they are defective or damaged. To exchange, email us at hello@zelsujewels.com for the return address.
Gifts:
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value. A gift certificate will be mailed once the return is received.
If the item wasn’t marked as a gift or was shipped to the gift giver, we will refund the gift giver and they will be informed of your return.
Shipping Returns:
Email us at hello@zelsujewels.com for the return address before shipping back any jewelry, loose moissanite, or gemstones.
You are responsible for return shipping costs, which are non-refundable. Return shipping costs will be deducted from your refund.
Shipping times for exchanged products may vary based on your location.
For items over $200, consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.